Refund Policy for Big Cloud Vapor Bar

Thank you for shopping at Big Cloud Vapor Bar. We take pride in the quality of our products and are committed to customer satisfaction. Please read our refund policy carefully to understand the conditions and procedures for returns and refunds.

Eligibility for Returns and Refunds

1. Unopened and Unused Products
   • Returns for refund are only accepted for items that are unopened and unused.
   • You must request a return within 24 hours of receiving the product.
   • To initiate a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for the return.
2. Defective on Arrival
   • If any product is found to be defective upon arrival, please notify us immediately upon discovery of the defect.
   • Defective items must be reported to us within 24 hours of receipt.
   • Each claim for a defective item will be assessed on a case-by-case basis. We will work with you to determine the most appropriate solution, which may include a refund or replacement, depending on the specific circumstances and availability of replacement stock.

Process for Returns

• Contacting Customer Service: To begin the return process, contact our customer support at [Insert Contact Information]. Provide your order number, details of the product, and the reason for the return. Our team will guide you through the steps to return the product.
• Return Shipping: Once your return is approved, you will be responsible for mailing the product back to us. Please ensure that the item is packed securely to avoid damage during transit. You may be required to provide tracking information for your return shipment.
• Refund Processing: Refunds are processed after we receive and inspect the returned item. If the return is approved, the refund will be processed to the original method of payment within a certain number of days (specify the number of days based on your processing capabilities).

Conditions

• Products must be returned in their original packaging, including any accessories, manuals, and documentation that were shipped with the product.
• Items returned damaged due to improper packaging or handling by the customer will not be eligible for a refund.
• Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +1 (604) 428-8273

We value your choice to shop with Big Cloud Vapor Bar, and we strive to provide a transparent and fair return process.